Rite Aid in Redwood City, CA Closed now

Reviews about Rite Aid

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  November 15, 2019, by Grant Anderson
  This pharmacy is the worst. I would give less than one star if possible. My eye doctor gave me a handwritten prescription for an antibiotic eye drops (3 times a day) for a scratched cornea which I picked up. The next day, I called my eye doctor because my eye was still really sensitive to light. My doctor was concerned, she told me to stop using this 1st prescription, and she wanted change my prescription to antibiotic/steroid eye drops. She called in the 2nd prescription. *This was the day after I had picked up the 1st prescription*. So, I drove to the pharmacist, one-eyed while wearing sunglasses and a cap and tearing up the whole time due to the sensitivity. I waited in line looking like a freaky person in sunglasses & cap indoors to ask for my prescription; even though it had been at least 2 hours since I had spoken to my doctor, the pharmacy clerk told me I would need to wait another 15 to 20 minutes for them to fill it, I wondered around the store, and bought an eye patch. Finally when the prescription was ready, the cashier asked me "Is this what your doctor ordered for you?", I said "My doctor called it in so I assume so. Does it have a steroid and antibiotic in it?" The cashier just said "This is what your doctor asked for". I paid $26+, trusted all was in order, & drove home one-eyed, but less teary since the eye-patch was helping. I got home and was about to open the package, but when I looked the drops, and compared them to my 1st prescription, I noticed they were the exact same prescription I had picked up the day before with instructions to use 4 drops, not 3 drops. I didn't open the box with the drops in it, and immediately called the pharmacy. They told me that I needed to call my doctor, that they would refund my insurance. I did, my doctor was upset and confused why they would misunderstand her and refill something I had picked up less than 24 hours earlier... she called them again, I headed back to the pharmacist, basically they argued rudely that my doctor had made a mistake, they weren't going to refund me for an UNOPENED box of eye drops, I had to call my doctor again on my cell phone while I was in line and hand over my cell phone to the pharmacist for my doctor to re-explain I didn't need the same exact prescription. Then the pharmacist finally agreed to refund me $26+, but charged me $116+ for the 2nd prescription (which later my eye doctor who was equally upset pointed out to me on her computer was only supposed to cost me $56). ARRGH. Anyway, my eye is finally getting better, but NOW I keep getting these random automated calls from Rite Aid Pharmacy telling my that my prescription is ready for pick up.... I picked it up over a week ago... this pharmacy SUCKS. I only changed because I recently switched insurance from Kaiser; anything's better than these buffoons!